Effective Date: November 20, 2024

At Juego, customer satisfaction is our priority. If you receive an item that is defective or incorrect, we want to ensure a smooth return process. Please read our return policy carefully.

 

Customers may request a return for the following reasons:

• The item received is defective.
• The item received is not as described or is the wrong item.

To initiate a return, please follow these steps:

Step 1: Contact Customer Service

• If you notice that the item is defective or incorrect, please take clear photos of the item and contact our customer service team via [insert chat platform or email].
• Include your order number, a description of the issue, and the photos of the item.

Step 2: Investigation

• Once we receive your message, our customer service team will investigate the issue. We may ask for additional information if necessary.

Step 3: Confirmation

• If our customer service team confirms that the item is defective or incorrect, and if the purchase has been confirmed in our database we will provide instructions for returning the item.

Step 4: Return Shipping

• Customers will be advised to ship the item back to us at the address provided in our return confirmation message. Please use a trackable shipping method to ensure the return is received.

To be eligible for a return, the following conditions must be met:

• The item must be returned within [insert number of days, e.g., 30 days] from the date of receipt.
• The item must be unused, unworn, and in its original packaging with all tags and labels intact.
• Any items that are damaged or altered in any way may not be eligible for a return.

• Once the returned item is received and inspected, we will notify you of the status of your return.
• If approved, you will receive a refund to your original payment method within [insert timeframe, e.g., 5-10 business days], or we will process your replacement request.
• If the return is not approved due to non-compliance with our return conditions, we will contact you with the details.

If you have any questions or need assistance with your return, please contact our customer service team:

• Email: juegoshopify@gmail.com
• Chat: facebook.com/officialjuegoph
• Phone: 09688695152

We appreciate your understanding and cooperation with our return policy. Our goal is to ensure you are satisfied with your JUEGO experience