Joola Vision II Backpack Deluxe

How do I purchase items from your store?

• Simply browse the items you wish to buy, select from the results, and add them to your cart.

What should I do after adding items to my cart?

• Once you’ve finalized your selections, click the "Checkout" button to complete your purchase.

Can I modify my cart after adding items?

• Yes, you can adjust quantities or remove items from your cart before proceeding to checkout.

What payment options do you accept at checkout?

• We accept various payment methods, which will be listed during the checkout process. Thank you!

Do you offer stringing services at your store?

• Currently, we do not provide stringing services, but you can get your racket strung at any Juego outlet or YONEX store.

Where can I find stringing services?

• You can have your racket strung at Juego outlet stores in SM North, Market Market, and Alabang Town Center, or at YONEX branches in SM North, SM Megamall, and Ayala Glorietta.

How much does the stringing service cost?

• The stringing service costs only 125 pesos.

What types of rackets can be strung at these locations?

• Most standard badminton and tennis rackets can be strung at these locations. It’s best to check with the store for any specific requirements. Thank you!

What items are eligible for a return?
You can request a return if:

• The item you received is defective.
• The item is not as described or is the wrong item.

2. How do I start a return?
Follow these steps:

• Step 1: Take clear photos of the defective or incorrect item.
• Step 2: Contact our customer service team via email, chat, or phone with your order number, a description of the issue, and the photos.

3. What happens after I contact customer service?

• Our team will investigate the issue and may request additional information if needed.
• If confirmed, we will provide return instructions and the shipping address.

4. Do I need to pay for return shipping?
Yes, customers are responsible for return shipping. Please use a trackable shipping method to ensure the item is returned successfully.

5. What are the conditions for returning an item?
To be eligible for a return:

• The item must be returned within 14 days from the date of receipt.
• The item must be unused, unworn, and in its original packaging with all tags intact.
• Items that are damaged or altered may not qualify for a return (if damaged upon receiving,and you’ve documented the unboxing of the defective item, we can qualify this for return/refund or replacement)

6. How long will it take to get a refund or replacement?

• Once we receive and inspect the returned item, we’ll notify you of the status.
• If approved, refunds will be issued to your original payment method within  5-10 business days or a replacement will be processed immediately

7. What happens if my return is not approved?
If your return does not meet our conditions, we will contact you with details.

8. How can I contact Juego for assistance?
You can reach us via:

• Email: juegoshopify@gmail.com
• Chat: facebook.com/officialjuegoph

Phone: 09688695152